Storage Harlesden Service Terms and Conditions

These Terms and Conditions set out the basis on which Storage Harlesden provides storage, removal and associated services. By placing a booking, using our website or allowing us to handle your goods, you agree to be bound by these Terms and Conditions. Please read them carefully before confirming any service.

1. Definitions

In these Terms and Conditions, the following expressions have the meanings given below.

Customer means the person or business who requests, books or pays for our services, or on whose behalf the services are performed.

Services means any storage, removal, packing, transportation, handling, loading, unloading, or related services supplied by us to the Customer.

Goods means any items, property or belongings stored, packed, transported or handled by us on behalf of the Customer.

Storage Facility means any warehouse, unit, container or premises used by us for storage of Goods.

Contract means the agreement between us and the Customer for the supply of Services, incorporating these Terms and Conditions and any written quotation or confirmation provided by us.

We, us and our mean the business trading as Storage Harlesden providing the Services.

2. Scope of Services

We provide storage and removal services, including the collection, transportation and delivery of Goods, loading and unloading assistance, and short or long term storage in our Storage Facility. The precise scope of Services for each Customer will be as described in our quotation and booking confirmation.

All Services are provided subject to availability, and we reserve the right to decline or amend any booking where we reasonably consider that the work is unsafe, unlawful, impracticable, or beyond the nature of services we usually provide.

3. Booking Process

3.1 Initial enquiries

Customers may obtain an estimate or quotation for Services by providing details of the Goods, collection and delivery addresses, access conditions, dates and any special requirements. Any estimate is given in good faith based on the information supplied and is not binding if the information proves to be incomplete or inaccurate.

3.2 Confirming a booking

A booking is only confirmed when we have issued written confirmation of acceptance, which may be by electronic means, and when any required deposit has been received. Until this time, any dates, times and prices are indicative and may be withdrawn or amended.

3.3 Information provided by the Customer

The Customer is responsible for ensuring that all information supplied during the booking process is complete and accurate, including but not limited to contact details, addresses, access restrictions, parking requirements, property size, approximate volume or quantity of Goods, and any fragile or high value items. We are not liable for delays, additional costs or inability to complete Services arising from inaccurate or incomplete information.

3.4 Changes to bookings

Any request to change dates, times, addresses, or the scope of Services must be made as early as possible. We will use reasonable efforts to accommodate changes but cannot guarantee availability. Changes may result in revised charges which will be notified to the Customer before being agreed.

4. Payments and Charges

4.1 Pricing

Our charges are based on the Services requested, the nature and volume of the Goods, the distance and time involved, access conditions and any additional labour or packing requirements. Prices are normally set out in our quotation or booking confirmation.

4.2 Deposits

We may require a deposit to secure a booking for removal or storage services. The amount and due date of the deposit will be stated when the booking is made. Deposits are generally non refundable unless otherwise stated in these Terms and Conditions.

4.3 Payment terms

Unless otherwise agreed in writing, payment for removal and related services is due in full prior to or on the day of service, before unloading or completion. Storage fees are normally payable in advance for each agreed billing period. We reserve the right to withhold Services or retain Goods where payment has not been received in accordance with the agreed terms.

4.4 Late or non payment

If the Customer fails to make any payment on the due date, we may charge interest on the overdue amount at a reasonable commercial rate, accruing daily until payment is made. We may also suspend Services, deny access to stored Goods, or exercise a lien over Goods in our possession until all sums due have been paid in full. If payment remains outstanding after reasonable notice, we may sell or dispose of Goods to recover amounts owed, subject to applicable law.

4.5 Additional charges

We reserve the right to apply additional charges where, for example, access is more difficult than described, where waiting time arises for reasons outside our control, where additional labour is required, where parking charges or fines are incurred due to circumstances not disclosed at the time of booking, or where the volume or nature of Goods exceeds that originally stated.

5. Cancellations and Amendments

5.1 Cancellation by the Customer

If the Customer wishes to cancel a confirmed booking, notice must be given as early as possible. Where cancellation is received within a reasonable period before the agreed service date, we may, at our discretion, refund part of any deposit or pre payment, taking into account any costs already incurred or loss of bookings.

Where cancellation is made at short notice, including on the day of service, we reserve the right to retain up to the full value of the deposit and to charge a reasonable cancellation fee to reflect time and resources allocated.

5.2 Postponement by the Customer

Requests to postpone or reschedule Services will be treated as a cancellation and new booking if we are unable to accommodate the new date or time. If we can reasonably accommodate the change, we may do so subject to payment of any additional costs or charges arising from the postponement.

5.3 Cancellation or amendment by us

We may need to cancel or amend a booking due to events outside our reasonable control, including but not limited to severe weather, vehicle breakdown, staff illness, accidents, road closures, safety concerns or legal restrictions. In such circumstances, we will notify the Customer as soon as reasonably possible and offer an alternative date or a refund of any sums paid for Services not provided. We will not be liable for any indirect or consequential loss arising from such cancellation or amendment.

6. Customer Responsibilities

The Customer must ensure that adequate and safe access is available at all collection, loading, unloading and delivery locations, including suitable parking arrangements and any required permits. The Customer is responsible for complying with any building rules, neighbour arrangements and access times.

The Customer must ensure that all Goods are properly packed, labelled and ready for transport or storage, unless we have agreed to provide packing services. The Customer should remove valuables, important documents, cash, jewellery and any prohibited items from the Goods before they are collected.

The Customer is responsible for supervising children, pets and other persons at the premises to ensure safe and unobstructed working conditions for our staff.

7. Excluded and Prohibited Items

We do not accept, and the Customer must not request us to handle, transport or store any of the following items: hazardous or dangerous goods, flammable or explosive materials, illegal substances, firearms or weapons, live animals or plants, perishable food, waste, or any items whose possession, transport or storage would breach any law or regulation.

If such items are discovered in the Goods, we may remove, refuse to transport or store, or arrange safe disposal of them without liability, and the Customer will be responsible for any associated costs.

8. Waste Regulations and Disposal

We operate in accordance with applicable waste and environmental regulations. We are not a general waste disposal service and will not remove domestic refuse, construction rubble, contaminated materials or any items classified as hazardous or regulated waste, unless specifically agreed in advance and lawful to do so.

Where we agree to remove unwanted items as part of a removal or clearance service, such items will be handled in a manner consistent with recycling and disposal obligations. The Customer confirms that they have the right to dispose of these items and that they are not subject to any retention of title or third party claims.

The Customer must not leave waste, prohibited materials or fly tipping at our Storage Facility or at any collection or delivery location. Any costs, fines or charges incurred by us as a result of improper disposal by or on behalf of the Customer may be recovered from the Customer.

9. Storage Terms

9.1 Storage period and access

Storage is provided for the period agreed at the time of booking and will continue on a rolling basis until terminated in accordance with these Terms and Conditions. Access to stored Goods is by prior arrangement and subject to our operating hours and any security procedures.

9.2 Condition of Goods in storage

The Customer is responsible for ensuring that Goods are suitably packed, clean, dry and free from infestation or contamination before they are placed into storage. We may refuse to store Goods which are damp, infested or likely to cause damage to other property.

9.3 Non payment and disposal of stored Goods

If storage fees are not paid when due, we may restrict access to the Storage Facility and exercise a lien over the Goods. If fees remain unpaid after reasonable notice, we may sell or dispose of some or all of the Goods to recover outstanding sums, applying any proceeds after costs to the Customer account and remitting any surplus where contact can reasonably be made.

10. Liability and Limitations

10.1 Our duty of care

We will exercise reasonable care and skill in providing the Services and handling the Goods. However, we are not an insurer of the Goods and the Customer is encouraged to arrange suitable insurance cover for the full replacement value of their items.

10.2 Exclusions of liability

We will not be liable for loss or damage arising from the following: inherent defects or vulnerabilities in the Goods, including wear and tear, leakage or deterioration; insufficient or unsuitable packing by the Customer; acts or omissions of the Customer or third parties; ordinary handling marks or minor scuffs; loss or damage to fragile items where we have advised that they are insufficiently protected; delays or failure to perform due to events beyond our reasonable control.

We do not accept liability for loss of or damage to cash, jewellery, watches, valuables, documents, data, software, or items of a speculative or sentimental value, whether or not we have been advised of their presence.

10.3 Limitation of liability

Our total liability for loss of or damage to Goods, whether arising in contract, tort or otherwise, shall be limited to a reasonable sum based on the value of the affected items and the extent of our responsibility, and in any event shall not exceed the amount expressly stated in any applicable quotation or agreement. We do not exclude or limit liability for death or personal injury caused by our negligence, fraud, or any other liability which cannot be excluded under applicable law.

11. Claims and Complaints

Any visible loss or damage to Goods or property should be reported to us as soon as reasonably practicable and, in any event, within a reasonable period after completion of the Services or retrieval of Goods from storage. The Customer should provide details, including photographs where possible, to allow us to investigate the matter.

We will consider claims in good faith and may request supporting evidence or inspection. Failure to notify us within a reasonable period may affect our ability to investigate and to offer any remedy.

12. Insurance

Unless expressly stated in writing, our charges do not include insurance for the Goods. The Customer is strongly advised to arrange adequate insurance cover for all Goods during transport and storage, either through their own insurer or, where available, through any optional cover we may offer from time to time.

13. Data Protection and Privacy

We will collect and process personal information about the Customer only to the extent necessary to provide the Services, manage bookings, take payment and comply with legal obligations. We will handle such information with appropriate safeguards and will not sell personal data to third parties.

14. Termination

Either party may terminate the Contract on notice where the other party commits a serious breach of these Terms and Conditions and, where capable of remedy, fails to rectify the breach within a reasonable time after being notified. We may also terminate or suspend Services immediately if we reasonably believe that continuing would be unsafe, unlawful or would expose us to unacceptable risk.

15. Governing Law and Jurisdiction

These Terms and Conditions, and any dispute or claim arising out of or in connection with them or the Services, shall be governed by and construed in accordance with the laws of England and Wales. The parties agree that the courts of England and Wales shall have exclusive jurisdiction to settle any such dispute or claim, subject to any mandatory provisions of applicable consumer protection law.

16. General Provisions

If any provision of these Terms and Conditions is held to be invalid or unenforceable, the remaining provisions shall continue in full force and effect. No failure or delay by us in exercising any right or remedy under these Terms and Conditions shall constitute a waiver of that or any other right or remedy.

These Terms and Conditions constitute the entire agreement between the Customer and us in relation to the Services, and supersede any prior discussions, correspondence or understandings, except where expressly incorporated in writing. Any variation to these Terms and Conditions must be agreed in writing by us.

By proceeding with a booking or allowing us to handle your Goods, you confirm that you have read, understood and agree to these Terms and Conditions.