Harlesden Storage Service Terms and Conditions

These Terms and Conditions set out the basis on which storage services are provided by Harlesden Storage. By making a booking, placing items into storage, or otherwise using the storage facility or related services, the customer agrees to be bound by these terms. They are intended to create a clear and fair framework for the use of our storage service, including the booking process, payment obligations, cancellation rights, liability limits, waste handling rules, and the legal position that applies under UK law. Please read them carefully before confirming a reservation.

In these Terms, references to “we”, “us”, and “our” mean Harlesden Storage, and references to “you” and “your” mean the person or business booking or using the service. The phrase storage services refers to the supply of storage space, associated access arrangements, and any optional services we agree to provide. These terms apply whether the booking is made online, by telephone, in person, or through an authorised representative. If any part of these terms is unclear, you should seek clarification before entering into the contract.

These Terms and Conditions are written for a UK service arrangement. They do not affect your statutory rights where you are a consumer, nor do they limit any mandatory rights or remedies that cannot legally be excluded. We may update these terms from time to time to reflect operational, regulatory, or legal changes. The version in force at the time of booking will normally apply to that booking, unless a change is required by law or is otherwise agreed with you.

To make a booking, you must provide accurate and complete information, including your name, contact details, the type of items to be stored, the required storage period, and any special handling requirements. A booking request does not become binding until it has been accepted by us and, where required, the relevant deposit or first payment has been received. We may refuse a booking if the requested unit is unavailable, if we reasonably believe the items present a risk, or if the booking would breach these terms or any applicable law.

Once a booking has been accepted, you will receive confirmation of the agreed storage period, price, unit size or service type, and any relevant access rules. It is your responsibility to check that the confirmation accurately reflects what you requested. If you notice an error, you must notify us promptly. We may rely on the details provided at the time of booking when allocating space, calculating charges, and assessing any later claim or dispute.

The customer must ensure that all items placed into our self storage service are lawful to store, properly packed, and suitable for the conditions of storage selected. We may require identification, proof of address, business registration details, or other verification before completing a booking or allowing access. Where the booking is made on behalf of another person or business, you confirm that you have authority to act for them and that they will comply with these terms as if they had contracted directly with us.

Payments are due in accordance with the payment schedule stated at the time of booking or on the invoice issued to you. Unless otherwise agreed, fees are payable in advance. Charges may include rent for the storage space, administration fees, access charges, cleaning fees, late payment fees, or other amounts clearly disclosed before or at the point of contract. We may revise charges for future periods by giving reasonable notice, but any pre-paid period will continue at the rate already agreed unless stated otherwise.

If a payment is not received on time, we may suspend access to the stored items, refuse entry to the storage facility, and/or treat the account as in arrears. Interest or reasonable administrative charges may be applied to overdue amounts where permitted by law and where disclosed to you in advance. You must pay all sums due without deduction, counterclaim, or set-off unless a court requires otherwise or we agree in writing. If a payment is reversed, charged back, or later found to be invalid, you remain liable for the outstanding balance and any related costs.

We operate the Harlesden Storage service on the basis that timely payment is essential to maintain availability and security. Therefore, if your account remains unpaid after reminders or the expiry of any grace period we choose to provide, we may give notice of termination, sell or dispose of items in accordance with applicable law, and recover reasonable costs arising from enforcement. Any sale proceeds will be applied first to outstanding charges, then to lawful costs, with any surplus handled as required by law.

Cancellations must be made in accordance with the notice period set out in your booking confirmation or, if no period is stated, within a reasonable time before the start of the storage term. Where you cancel before the service begins, we may retain a reasonable administration fee or any non-refundable deposit, provided this is permitted by law and clearly disclosed in advance. If the service has already started, you may remain liable for charges up to the end of the applicable notice period or minimum term.

If you cancel a booking after items have been delivered into storage, you must remove all property by the agreed end date and leave the storage unit in a clean and tidy condition. Any items left behind may be treated as abandoned only where and to the extent allowed by law and after appropriate notice has been given. Refunds, if any, will be calculated according to the amount of service unused and any deductions that are lawfully applicable, including cleaning, disposal, or repair costs caused by the customer.

We may cancel or suspend a booking immediately if you breach these terms, provide false information, store prohibited items, fail to pay amounts due, or create a safety, legal, or operational risk. Where possible, we will give notice and an opportunity to remedy the issue, but immediate action may be taken where necessary to protect people, property, or the integrity of the premises. If we terminate for breach, any unused fees may be withheld to the extent allowed by law and any loss caused by your breach may be recoverable from you.

We take reasonable steps to provide a secure and well-managed storage environment, but our responsibility is limited by these terms and by law. We are not liable for loss or damage to items stored unless caused by our negligence, wilful misconduct, or another liability that cannot legally be excluded. In particular, we are not responsible for indirect or consequential loss, loss of profit, business interruption, emotional distress, or losses arising from your failure to insure your own goods.

You are strongly advised to arrange your own insurance cover for the full replacement value of the items stored, including any risks you consider relevant such as theft, fire, flood, accidental damage, or infestation, subject to the insurer’s terms. Any valuation information you provide must be accurate and up to date. If you place items of special value into storage, including antiques, jewellery, documents, artworks, or items with unusual replacement costs, you remain responsible for confirming that suitable insurance and storage conditions are in place.

Nothing in these terms limits liability for death or personal injury caused by negligence, fraud, fraudulent misrepresentation, or any other liability that cannot be excluded or restricted under UK law. Where liability is legally established, our total liability for a claim arising from the storage service will usually be limited to the amount paid by you for the relevant storage period, unless a greater amount is required by statute or agreed in writing. You are responsible for inspecting your unit and notifying us promptly of any issue that may give rise to a claim.

Waste regulations and prohibited items are an important part of the storage agreement. You must not store waste, hazardous materials, illegal goods, stolen property, explosives, flammable substances, live animals, perishable food, chemicals, asbestos, weapons, or any item whose possession or storage would breach UK law or any regulatory requirement. If we suspect that prohibited items are present, we may inspect, isolate, remove, or report them where lawful and necessary. You remain responsible for any loss, cleaning, disposal, enforcement, or remediation costs arising from prohibited or unsafe items.

Items that become waste during the term of storage, including broken furniture, packaging, spoiled goods, or abandoned property, must be removed or disposed of in accordance with applicable waste laws and site rules. You must not leave materials in a manner that creates contamination, pest infestation, odour, or health and safety risks. If we have to handle, transport, store, or dispose of waste caused by your use of the service, you will be charged the reasonable costs of doing so, plus any additional amounts incurred in complying with legal obligations. Any customer using the service for business purposes must ensure that waste is transferred and managed lawfully and that all relevant documentation is kept where required.

These Terms and Conditions are governed by the law of England and Wales. If you are a consumer resident in Scotland or Northern Ireland, you may also have the benefit of mandatory protections under the law of your own jurisdiction, where applicable. Any dispute arising from or connected with the storage service, including booking, payment, cancellation, liability, waste handling, or termination, will be subject to the jurisdiction of the courts of England and Wales, unless mandatory law provides otherwise. By continuing to use the service, you acknowledge that this legal framework applies to your agreement.